General FAQ
Where are Vie products from? Where are they made?
Vie is a French brand with specialized formulations that effectively support skin health, beauty, and treatment of skin concerns.
Where are the raw materials and ingredients of Vie products sourced from?
Vie’s raw materials are sourced from France, the European Union, and the USA to ensure the highest level of quality and safety.
Are Vie products Ecocert certified?
Yes. Some of the ingredients used in Vie products have the Ecocert certification, reflecting global standards for quality and safety.
Where can I purchase Vie products?
All Vie products can be purchased through the official Vie website and authorized distributors.
Are Vie products approved by doctors?
Yes. Vie products are recommended and approved by dermatologists. Clinical trials have compared their effectiveness with leading global products, confirming their efficacy and safety.
Does Vie offer Travel Size versions?
Yes. Vie Travel Size products are designed in small volumes to gain your trust, making it convenient to use while traveling or testing the product before buying the full size.
What type of tint does Vie Tinted Sunscreen use?
Vie Tinted Sunscreen is formulated with plant-based pigments, providing full protection against harmful rays while delivering a natural and skin-friendly finish.
Which Vie products are suitable for reducing fine wrinkles?
Vie anti-wrinkle products are formulated with specialized ingredients to reduce fine lines and improve skin firmness.
What is the difference between Vie PA++++ sunscreens and other sunscreens?
Vie sunscreens with PA++++ rating provide the highest level of UVA protection. UVA rays are responsible for premature skin aging, the formation of fine lines and wrinkles, and DNA damage in skin cells, which can potentially lead to skin cancer. With advanced formulations and potent filters, these sunscreens effectively protect the skin from harmful UVA radiation, ensuring long-term skin health, youthfulness, and safety.
Are Vie skincare serums suitable for all skin types?
Yes. Vie serums are formulated for all skin types, from dry and sensitive to oily and acne-prone skin.
Do Vie serums contain allergens or cause skin irritation?
All Vie products are free of allergenic ingredients, but if you have a history of skin sensitivity, it is recommended to perform a patch test first.
What do the Cosmos Approved and Cruelty-Free symbols on Vie products mean?
The Cosmos Approved symbol reflects high standards of product quality, safety, and efficacy. The Cruelty-Free mark guarantees that no Vie products were tested on animals during production or testing, ensuring ethical practices and animal rights are respected.
Do Vie products contain silicones?
No. Vie products do not contain harmful or toxic silicones. Formulations are designed using safe, skin-friendly ingredients that maintain skin health without heaviness or pore blockage, delivering natural effectiveness.
Orders & Shipping
How will my order be shipped?
Your order will be dispatched via the delivery method you choose at checkout, offering either standard or express shipping.
How long will my package take to arrive?
Delivery time depends on your location and the shipping method. Most orders arrive within [insert expected timeframe, e.g., 3–7 business days].
How do I know my package has shipped?
You’ll receive a confirmation email with tracking details as soon as your order ships.
Why is my tracking number not updating?
Tracking may take 24–48 hours to update. If there’s still no update after that, please contact the shipping carrier or our support team.
Discounts
Do you offer any discounts?
Yes! Vie occasionally offers promotions and discount codes. Sign up for our newsletter to stay updated on the latest offers.
Can I use more than one discount code?
Only one discount code can be used per order, unless otherwise stated.
My discount code isn’t working what should I do?
Double-check the code’s spelling and expiry date. If it still doesn’t work, contact our support team for help.